Frequently asked questions

How long does it take to receive my order?

Standard orders are processed within 1-3 business days. Personalized bags may take an additional 1-2 days for customization. Shipping times vary based on your location, typically between 3-7 business days. 

Do you ship internationally?

Yes, we ship worldwide, and all our deliveries are handled via express shipping to ensure your order arrives quickly and securely, no matter where you are!

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.

What if my package is delayed or lost?

If your package is delayed, please allow a few extra days as sometimes shipping carriers experience delays. If it’s lost, contact our support team, and we’ll assist you in resolving the issue.

Do you offer gift packaging?

Yes! Our premium packaging includes thick, beautifully printed boxes, and select bags come with dust bags—perfect for gifting. We also offer ribbon wrapping and a gift card upon request to make your gift even more special.

How can I contact customer support?

You can reach us via our Contact Us page, email (info@folksybags.com), or direct messages on social media. We typically respond within 24 hours.